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2 .” About IPM – (Permanent & Holiday Homes) IPM is a locally owned and operated residential property management company based in Taupo providing a Virtual, Boutique Property Management service in Taupo, Turangi and surrounding areas. IPM takes pride in being able to offer good quality, clean, tidy and well maintained properties for people to live in. In return we expect tenants to look after the house as if it was their own and to pay the rent on time. This e-brochure is a guide to some frequently asked questions. It does not cover every aspect of tenancy law and is not legal advice. Refer to the Residential Tenancies Act 1986 (RTA) for the full details. General Information Property management should be a ‘win win’ for all, but like anything there is some risk involved. Our aim is to minimise the risk by trying to get it right; right from the start; before anyone steps foot through the door. There are horror stories out there about tenants, landlords and rental property managers. Trashy reality TV shows do little to promote rental properties as investments for owners or for the property management industry. We certainly don’t want to waste our time with trashy people and unnecessary problems. Tenants are important to us and you as a landlord should not have unrealistic expectations that tenant/s are going to float above the carpets! Your home will be ‘their’ home and fair wear and tear on a property is to be expected. We will do our very best to ensure your property is being looked after. It is your responsibility to ensure all maintenance is taken care of. Think about any major repairs that may need doing such as new carpet or paint, upgrade of appliances and build this into the management of your property. It will spread the cost of maintaining the home in a good condition over a period of time. Standards on handover to IPM On handover of your property to IPM, please ensure your house is ready to be let before you give it to us to manage. For example: The house must be cleaned to a commercial standard throughout, particularly kitchens and bathrooms The lawns and gardens must be mowed and free of weeds All maintenance and repairs to be done prior to handover. Where this is not possible we are to be made fully aware of any issues We need two full sets of keys – one set is given to the tenant and the other set we keep at the office. There must be a key for every lock Ensure the garage and any sheds are able to be locked and keys supplied Smoke alarms must be installed in the property that are fully functional Fire places are to be clean, chimney swept and checked for compliance – no broken fire bricks Chattel Report & Pre Tenancy CD – Photos Stored in Dropbox A detailed Chattel Report and photos are taken prior to the tenancy as a record of the condition of the property. It is important that the report is as accurate as possible to avoid any dispute about damage caused during or at the end of the tenancy. A property inspection will be done within the first two weeks of the tenancy starting date. Notice to access the property The tenant/s must be given 48 notice to gain access to the property for an inspection. Please do not just turn up at the property unannounced. This may be deemed unlawful and the penalties are not cheap. Give us a call should you need to access the property and we will take care of the arrangements. ‘‘Propertymanagement shouldbea‘win-winfor all’’
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