JADUAL SPM 2016
February 17, 2017 | By rozyasin |
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2 MOZ@C SULIT 4531/2 MAKLUMAT UNTUK CALON 1. Kertas soalan mengandungi tiga bahagian : Bahagian A , Bahagian B dan Bahagian C. 2. Jawab semua soalan daripada Bahagian A. Jawapan kepada Bahagian A hendaklah ditulis dalam ruang yang disediakan dalam ke
The International Journal of Organizational Innovation Vol 6 Num 4 2014 18 perform maintenance, inspections and re- pair of facilities and facility equipment. This article concentrates on researching the latter of the two grouped departments to identify and take advantage of opportu- nities to further the quality of service. Deming Analysis of Current Work Processes When trouble is detected or reported, a Work Management (WM) staff member generates a work order ticket, a FM em- ployee assesses the problem, and performs minor repairs if necessary or transfers the ticket to a Facility Manager to be out- sourced to a contractor if the project is considered to be a mid-sized to large pro- ject. Any project that costs more than $5,000 in labor is consider a mid-sized project. This method as W.E. Deming (1986) states robs the hourly worker of his right to pride of workmanship (p.24). Tradesmen are interested in practicing their craft, therefore employers should per- mit them to display their talent capacity through overcoming challenging assign- ments within their scope of work. This recommendation allows em- ployees to see tangible results created by their own hands instilling a sense of pride and accomplishment in the worker. A sense of achievement in tradesmen pro- motes quality craftsmanship; which is in the best interest of the employee since he or she will be accountable for the work performed as well as the maintenance of it. When a request is submitted for new construction or renovation, a Facility Man- ager obtains bid proposals from three con- tractors, then awards the contract to the lowest bidder. The project is then initi- ated, planned, executed, controlled and closed out by a Project Manager. This ap- proach goes directly against the fourth of the 14 Points for Management in which W.E. Deming (1986) insist to “end the practice of awarding business on the basis of price tag” (p. 23). Awarding contracts to bidders should not be decided strictly by price; quality, service and reliability should be considered as well. Selecting the highest quality contractor requires managers to compare each option through a benefits cost analysis to ensure that the expected benefit is achieved from the in- vestment and the benefits outweigh the cost. Work Management A survey was designed to collect the perceptions of managers and workers within the FM department, staff members external to the department, and the staff of the student-run university newspaper. The survey intended to better understand the work environment of the department, the structure of the organization, the internal customer’s perception of FM in terms of response time, quality of service and ideas to strengthen the reputation of the depart- ment. Student employees from the campus newspaper said that other students claimed to have created a FM work order ticket, but the work was never performed. How- ever when they called Facilities to check the status of the ticket it was reported to them that the work order had been closed. Work Management employees admitted that sometimes maintenance personnel do not close out their work tickets or report them as being complete. The Work Man- agement staff has a quota to close out or complete 100 percentage of the work or- ders that are generated within 30 days of creation. One of the Work Management employees reported that “sometimes at the end of the month if I see a ticket that is not complete but should be finished by early next month I’ll go ahead and close it out for this month even though the work is not yet complete.” Which in turn gives false
Andrewchoo Exam Tips WWW.ANDREWCHOO.EDU.MY 2 Perancangan Jadual Kerja / Senarai Semak Bil Perkara Halaman Tarikh Tandatangan 1a. Tajuk kajian 2 b. Objektif kajian 3 c. Kaedah kajian 4 d. Kerangka kasar kajian 5 e. Sumber 6 2. Pengenalan 3. Kepentingan perpaduan kaum 4. Faktor yang menyumbang kepada pengukuhan 5. Cabaran untuk mengekalkan perpaduan kaum 6. Langkah untuk mengekalkan perpaduan kaum 7. Rumusan 8. Rujukan 9. Lampiran ***Pelajar mesti ikut format yang ditetapkan oleh guru tingkatan sendiri. Guru yang berlainan mempunyai cita rasa yang berlainan.