progression booklet Merseyside Oct 2013
May 20, 2014 | By northwesttrainingcollege |
Progression Booklet North West Community Service Training Ltd Liverpool John Moores University North West Community Service Training Ltd What Skills Do I need As an administrative assistant, you would be making
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Childcare Childcare - - Health and Social Care Health and Social Care - - Business Admin Business Admin - - Customer Service Customer Service - - Warehousing & Storage Warehousing & Storage Traineeships are made up of; Traineeships are made up of
“Behind every good teacher Teachin Teaching Aim of programme Aim of programme As a teaching assistant you will support teachers and help children with their educational and social development, both in and out of the classroom. Your exact job role
Excellence Quality The cost of doing a quality job, conducting quality improvements and achieving goals must be carefully managed, so that the long-term effect of quality on the organisation is a desirable one. These costs must be a true measure of the quality effort, and are best determined from an analysis of the costs of quality. Such an analysis provides: • A method of assessing the effectiveness of the management of quality • A means of determining problem areas, opportunities, savings and action priorities Cost of quality is also an important communication tool. Crosby demonstrated what a powerful tool it could be to raise awareness of the importance of quality. He referred to the measure as the “Price of Non- conformance” , and argued that organisations chose to pay for poor quality. Quality-related activities that will incur costs may be split into prevention costs, appraisal costs and failure costs. are associated with the design, implementation and maintenance of the TQM system. They are planned and incurred before actual operation, and could include: • Product or service requirements – setting specications for incoming materials, processes, nished products/services • Quality planning – creation of plans for quality, reliability, operational, production, inspection • Quality assurance – creation and maintenance of the quality system • Training – development, preparation and maintenance of programmes are associated with the suppliers’ and customers’ evaluation of purchased materials, processes, products and services to ensure they conform to specications. They could include: • Verication – checking of incoming material, process set-up, products against agreed specications • Quality audits – check that the quality system is functioning correctly • Vendor rating – assessment and approval of suppliers, for products and services can be split into those resulting from internal and external failure. occur when the results of work fail to reach designed quality standards and are detected before they are transferred to the customer. They could include: • Waste – doing unnecessary work or holding stocks as a result of errors, poor organisation or communication • Scrap – defective product or material that cannot be repaired, used or sold • Rework or rectication – the correction of defective material or errors • Failure analysis – activity required to establish the causes of internal product or service failure occur when the products or services fail to reach design quality standards, but are not detected until after transfer to the customer. They could include: • Repairs and servicing – of returned products or those in the eld • Warranty claims – failed product that are replaced or services re-performed under a guarantee • Complaints – all work and costs associated with handling and servicing customers’ complaints • Returns – handling and investigation of rejected or recalled products, including transport costs www.dti.gov.uk/quality/performance page 2 of 7
To someo ha Rich, You Aim of Health and Health and If you enjoy helping people and want to make a difference to their lives, this job could be just what you are looking for. As a care assistant you would help people who have difficulties with their daily activities. You could work with children, young people and adults. Supporting individuals and their families with any physical or learning disabilities
Team Leading a Team Leading a Aim of programme Aim of programme The BTEC Level 2 & 3 Diploma in Team Leading is aimed at those working in a team leader role. The BTEC Diploma in Management is aimed at those working in a more senior management position. They all typically help train employees or staff to work together and provide the motivation and inspiration needed to meet goals
Custome Custome Aim of programme Aim of programme The BTEC Diploma in Customer Service is primarily aimed at anyone who undertakes a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
Business & Admi Business & Admi Aim of the programme Aim of the programme The BTEC Diploma in Business & Administration is primarily aimed at anyone who works in a business role involving administrative tasks. One of the great things about business and administration is that you can work almost anywhere. With your transferable skills, you could be working in a record company or a charity. Administration roles are also an excellent starting point to move into management once you have more experience.
Chil Chil Aim of programme Aim of programme Designed for individuals with an interest in the Childcare Profession, may work with babies and young children from 0 to 19 years in day nurseries and other childcare settings They make sure that the children under their care develop and learn in a safe and supportive environment. If you are committed to helping children thrive and get the best start in life, this could be the perfect career for you. Once qualified you will become a specialists in early childhood development. You will plan, organise and run a wide range of learning and play activities for young children in a safe and supportive setting.
Cancer Patients 'Facing Harassment' At Work A charity says a third of patients feel discriminated against when returning to work following treatment. 8:26am UK, Friday 03 May 2013 By Liz Lane, Sky Reporter The number of cancer patients who feel discriminated against when they return to work is increasing, according to a charity. A survey conducted for Macmillan Cancer Support by YouGov found 37% who go back to their job after treatment say they experience some kind of discrimination from their employer or colleagues - compared to 23% in 2010. When Hilary Norsworthy was diagnosed with breast cancer in November 2003 she had a full-time management job at a school in Kent. After 11 months of treatment, she returned to work, but tells Sky News she was made to feel so unwelcome that she left after a month. "I couldn't get into any of the computers at all," she said. "So when I asked the head teacher why not, he said 'because I've asked for your permissions to be removed'. "I asked 'why' because I was in charge of the whole finances and just wanted to see what had been happening." Hilary has worked out her pension pot is £2,000 a year smaller as a result of her leaving, because she resigned before retirement age. She wishes she had felt strong enough to carry on. "I was a good 100% within a year, but I needed to build up my confidence, and what they did was just knock me back down to the bottom. Ms Norsworthy had treatment for breast cancer.