Published on October 12, 2015
When you state the truth, you succeed. For example, if you exaggerate a customer’s problem to increase your income, you run into problems. The customer can sense the lie, no matter how sincere you act. If you are caught, the penalties are painful. If you understate the customer’s problem or your fees, you are selling out what you know to be true. You prevent your customer from making the proper decisions. You feel like a wimp.