GENERAL INFORMATION ORDERING Online: You may place your order on-line if you have a credit card using our secure Online Catalog located on our website at www.ccthomas.com. By Phone: Dial toll-free: (800) 258-8980. Monday-Friday, 8 a.m. to 5 p.m., Central Time. When calling from outside the U.S., dial (217) 789- 8980. After hours and weekends orders may be made through our web site or by fax or email. By Mail: Contact our customer service department for an order form and mail to: CHARLES C THOMAS • PUBLISHER, LTD. 2600 South First Street Springeld, IL 62704-4730 USA By Fax: You can FAX your order to us 24 hours a day: (217) 789-9130. Bulk Orders/Distribution: If you are a bookstore or book distributor who would like to open an account with us, please visit our website at www.ccthomas.com/orders.cfm to download a Credit Application form. Then contact our sales sta at firstname.lastname@example.org for more information. Pricing Policy: All prices are quoted in U.S. dollars and are subject to change without notice. All orders are billed for postage, handling and state sales tax where applicable. Visa, Mastercard, Discover, American Express and check are acceptable forms of prepayment. PAYMENT AND SHIPPING POLICIES Within the United States: On single title orders or quantity orders, pay- ment must be made by check, money order, or Visa, MasterCard, Discover, or American Express. (When using a credit card, include the card number and expiration date.) A minimum of $9.75 is charged for shipping and handling. Please include this when sending remittance with order. Illinois residents must add 6.25% sales tax. Indiana residents must add 7.5%. Cali- fornia residents must add 7.0% sales tax.. Canada: Payment must be made in United States currency (i.e., payable through a United States bank), by International money order, or by Visa, MasterCard, Discover, or American Express. The actual shipping cost will be charged for shipping and handling. Please include this amount when ordering. All other countries: Payment in United States currency (i.e., payable through a United States bank), by In- ternational money order, or by Visa, MasterCard, Discover, or American Expr ess. The actual shipping cost will be charged for shipping and handling. For shipping charges please contact our customer service department. Send your remittance to 2600 South First Street Springeld, Illinois 62704-4730. RETURN POLICIES General Book Returns: Individuals have sixty (60) days from the date of purchase to return products in a saleable condition*. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post. eBooks : We are unable to accept returns or oer refunds on completed, downloaded eBook purchases. Before completing your eBook transaction, please take care to ensure you have purchased the correct format and title and that your e-reader is compatible (remember, Kindles are not able to CALL TOLL FREE: 1-800-258-8980 • www.ccthomas.com GENERAL INFORMATION | i CHARLES C THOMAS • PUBLISHER, LTD. has been producing a strong list of spe- cialty titles and textbooks in the biomedical sciences since 1927. In addition, we also have an active program in producing books for the behavioral sciences, education and special education, speech-language and hearing, as well as rehabilitation and long-term care. Thomas also is one of the largest producers of books in all areas of criminal justice and law enforcement. OUR goal has been and is to publish original, signicant titles that will accommodate current needs for information and that often will become standard texts and classics in their respective elds. WHEN we accept a manuscript for publication, we expedite its production into nal form. Particular attention is given to all details of manufacturing and design. It is our desire to pres- ent books that are satisfactory in regard to their physical qualities and artistic possibilities and appropriate for their intended readers. Thomas books will be true to those laws of quality that assure a good name and good will. WE always give prompt and careful consideration to manuscripts submitted to us for publica- tion. We welcome the opportunity to hear from potential authors who may need our counsel. We suggest emailing Michael Thomas at email@example.com or telephoning. THOMAS books are distributed throughout the world and are often translated into many lan- guages. Every book receives individual consideration and careful planning with respect to its marketing needs.