Reference Manual

November 25, 2014  |  By  | 

E-Mail Definition: A message sent via the internet that shows up on the recipient or recipients e-mail once sent. Can include text, pictures, links, etc. A few e- mail types are g-mail, Hotmail, and yahoo. Office Use: This is a quick and easy way to contact someone. Allows co- workers, bosses, other offices, etc. to communicate quickly without face to face interaction. Cost: Mainly all e-mail are free of charge. Advantages and Disadvantages: Advantages: 1. Quick and easy way to communicate 2. Cuts cost; you don’t need to send letters or print off lots of documents 3. Cuts time; don’t need to be face to face Disadvantages: 1. E-mails can be sent to spam 2. Your computer could get a virus 3. Relationships with workers could decrease without face to face interaction Customer Communication: Advantages: 1. Quick way to get an answer by not having to be put on hold 2. Procedures can be attached so no printing is needed-cost saving 3. Customers can look back or refer to emails instead of trying to remember what was said on the phone. Disadvantages: 1. Older generations don’t know how to use or have one 2. No face to face contact which can result in miscommunication 3. Emails could be sent to spam and not received Tricks and Tips: 1. Try to avoid any typos. Email should be used just as writing a letter. Reread them and make sure they make sense. 2. Don’t write a ten page research paper. Emails are meant to be short and to th e point. Don’t have extra, unnecessary information. 3. Be careful what you write. Many emails in an office can be seen by ‘head personal’. No offensive comments or cursing should be used.

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