Local Shop Report (Final) - Low Res (spreads)
Published on September 9, 2014
2014 2 acs.org.uk ABOUT THE REPORT The Local Shop Report 2014 is the third edition of this report on the growing convenience store sector. The report builds on the insights that were revealed in the 2012 and 2013 reports, updating information to reect the changes in the sector whilst also including brand new data, providing a deeper understanding of the people who run convenience stores, their staff and customers. New for the 2014 report is an entire chapter devoted to the services that convenience stores offer their customers and the technology that they are investing in to provide a better shopping experience. For the rst time, we are able to provide a comprehensive view of the number of stores that offer services like home grocery delivery, and technological advances like contactless payment. This report brings together data from well-respected research organisations such as him! Research and Consulting, the Institute of Grocery Distribution, Nielsen and William Reed Business Media, with new research designed and commissioned by ACS. Together these data sources provide a rich picture of the economic and social value of local shops. CONTENTS The modern local shop 3 Summary 4 Shops 6 Sales 8 Features 10 Jobs 12 Entrepreneurs 14 Customers 16 Methodology 18 Comparison 2013/2014 19 40328