Explore Flipsnack. Transform boring PDFs into engaging digital flipbooks. Share, engage, and track performance in the same platform.
From magazines to catalogs or private internal documents, you can make any page-flip publication look stunning with Flipsnack.
Check out examples from our customers. Digital magazines, zines, ebooks, booklets, flyers & more.
Here are eight reasons why you should consider choosing interactive, digital flipbooks instead of boring and static PDFs. Check them out!
Updated 14 April 2022. See previous versions of this and other policies in our Policy Archives.
Last modified: 14 April 2022
Your privacy and information security are important to us. We are committed to maintaining
and protecting the security of our servers and your personal information. Once we receive
your personal information, we will undertake all commercially reasonable efforts to ensure
its security on our systems. We use industry-standard encryption methods to protect personal
data. In addition, we have established appropriate physical, electronic, and management
safeguards to secure the information we collect online, prevent unauthorized access,
maintain data accuracy, and ensure only appropriate use of information.
1.1. Public information
All your public information can be viewed on your public profile, including nickname,
unique URL, profile image, website, social profiles, number of followers, and all the
catalogs you have created and published publicly. None of these details are mandatory
for setting up an account, but we recommend displaying them on your profile if you are
interested in branding or promoting your content.
You are responsible for the information you share on your profile and the content of your
catalogs, so you should think carefully about what you want to publish publicly. For
sensitive information that you wish to keep private or share with a limited group of
individuals, we recommend publishing your content
privately on Flipsnack.
If you update your public information on Flipsnack, it will automatically be updated on our website.
In addition to displaying your public information and your catalogs on Flipsnack, we also
provide technology such as APIs and embeds to give you the option to make your catalogs
available on other sites or platforms. Such embed codes and API integrations are not available
to other publishers or site visitors of Flipsnack.
1.2. Contact information and password
We use your email address and password to authenticate your account and keep it secure,
preventing fraud, abuses, and spam. We need your email to set up unique user accounts,
to be able to get in touch with you, and to send you personalized messages. You can always
modify your email address directly from your account, and you can reset your password at any time.
In addition, your password is non-reversible encrypted before being saved to the database
for your protection, so it cannot be copied or stolen, even in case of a hacking attack.
We also use your email address to get in touch with you and send you information about
our services and market according to your country's laws. You can check your account settings
if you wish to control the type of emails you receive from Flipsnack or to unsubscribe
from all email messages.
You can sign up for Flipsnack using another service: a Facebook or Google account.
If you do, we will use information from that service to create your account, such as your
email address and name. We do not collect any passwords at all for users that are using
the Facebook Connect API as well as for those connecting with Google API.
In order to personalize your new account, we will ask you to provide information such as your role, company name, and size.
If you email or contact us via live chat, we will keep your contact info and message to be able to send you a reply.
If you fill in a contact form or request to download a resource, you may be asked to provide
personal data such as, but not limited to, your full name, your email address, and your
consent to receive marketing communications and materials. We collect and process this kind
of personal data for the purpose of providing the desired service or resource, studying
your interests for marketing purposes, or for improving our website and platform.
If you leave comments or reply to comments on our
blog, you are required to provide
your name, your email address, and, optionally, your website URL. We require this personal
data to ensure that you are a real person and avoid spam.
1.3. Payment information
You may provide payment information on our site when purchasing a premium subscription.
We do not store payment information, such as debit/credit card number, CVV code, or PayPal
address, on our database or servers. This information is processed and stored on the servers
of our reliable and secure payment processors (Stripe and Braintree) in order to enable
recurring payments to us. We will store your billing address should you require an invoice.
We also store the card's expiration date so that we can send you a notification when your
card is about to expire.
This way, you'll be able to experience uninterrupted premium services and keep your subscription active.
If you wish to deactivate recurring payments or update your billing information, you can do so in
Account Options. Our payment
processors will automatically process your request to deactivate recurring payments, and
your recurring payments will stop.
1.4. Additional information we receive about you
In addition to the data that you provide to us directly by either typing it in on our site
or uploading it, we also use technology to track various aspects of site usage. All the
data that we collect or track is needed to operate our services. We do not sell your information.
Furthermore, we do not share your private information with anyone, except with trusted third-party
only if it's necessary for operating our services or because it's required by law.
A cookie is a small file stored on your computer's hard drive, ready for future access when
website usage data. Cookies contain session identification numbers that allow our systems
to recall previous sessions for authentication efforts and assemble information from our
gathered data. Cookies cannot pass viruses, harm your computer or pass on private information
such as an email address without the user's intervention. You can configure your computer's
browser to alert you when a site is attempting to send you a cookie and allow you to accept
or refuse the cookie. In addition to cookies, we may use small bits of computer code called
"one-pixel gifs," "clear GIFs," or "web beacons" embedded in web pages to monitor website
We get information about your signup and current location (country and city) from your
IP address and device settings. (An IP address is a number assigned to your device by
your Internet Service Provider when you are accessing the Internet.) In addition,you may
receive personalized messages based on your location.
In order to operate our service, we keep track of how you interact with our site and what
links you decide to click on. It may include links on the website, blog, help center,
emails, ads, and live chat support.
We receive information every time you view or interact with content on our site, even if
you don't have an account. Log activity information covers a variety of data that is available
to Flipsnack either through 3rds party service providers or collected directly by us: browser
information, OS type, the device used, IP, chat activity, date, time, and duration for each
site visit, referring web page, page visits, search terms, location, cookies, clicks, views
and session duration for all site pages. We generally analyze data sets to make sure our
services are fully functional and to ensure reliable and secure performance. We also use
such information to better understand user needs, improve our site performance, and send
relevant marketing messages that match your interests.
If you view catalogs integrated on third-party websites via embed codes or white-labeled
URLs, we may receive log data regarding your activity (what page you visited, session information,
and how you interacted with the embedded flipbook). This type of data does not contain any
personally identifiable information and is reported as an aggregate to us. We make this data
available directly in the publisher's account under statistics and in Google Analytics
(for premium users who are using the Analytics integration). This type of information is
important for our users, who need to understand how their publications are performing in
order to be able to optimize them or refine their marketing strategies.
1.5 Automated decision-making, including profiling
As a responsible Service, we do not use any automated decision-making or profiling.
1.6 Legal basis for processing
If you are a resident of the European Economic Area (EEA) or United Kingdom (UK), all the
processes undertaken by Flipsnack regarding your personal data are in accordance with
European laws and regulations, such as the General Data Protection Regulation (GDPR).
The GDPR governs how Flipsnack may process your information and your rights in relation
Flipsnack will collect and use your personal data only where:
Providing the personal data mentioned above is a contractual requirement. Without such data,
it is not possible for you to enter into a contract with our company and subsequently start
using Flipsnack. If you need any clarification regarding the provision of personal data - whether
it is required by law, by a contract, or necessary for your usage of Flipsnack, please
contact our Data Protection Officer.
1.7 Children's privacy and Flipsnack for Education
Our Service is not intended for people under the age of 13. If you are under the age of 13,
please do not submit any personal information. If we become aware that any such information
has been submitted, we will promptly delete such information and terminate the children's
Flipsnack for Education: Children under the age of 13 may use Flipsnack
service under the supervision of the teacher or school representative. Educational Institutions
are required to obtain parental consent regarding student data processing for the purposes
regarding students' data; therefore, to exercise these rights, please contact us at
this email address. In order to protect children's
data and privacy, Flipsnack will use reasonable means to verify Educational Institution's
identity before granting access to personal data. Upon termination of the Educational Account,
all the information will be deleted, including information held by any sub-processor.
Flipsnack does not process student data for any other purpose than providing the service.
Flipsnack for Education is compliant with the Student Online Personal Information Protection
Act (SOPIPA), Family Educational Rights and Privacy Act (FERPA), New York Education Law § 2-D,
and Children's Online Privacy Protection Act (COPPA).
All data collected on Flipsnack is safe and secure. We will not make public any private
information or content published privately on our site. We may, however, disclose your
private personal data to a few reliable third-party service providers (processors) solely
for the purpose of operating our services: to help us provide, analyze, and improve the
service, including data storage, maintenance services, database management, web analytics,
payment processing, and improvement of the site's functionality. These third parties have
access to your information only for the purpose of performing these tasks on our behalf
you need to be aware that the personal data we collect about you may be transferred to and
processed by recipients outside the European Economic Area, some of which are certified
under the EU-US Privacy Shield and some not. We have taken all necessary measures to ensure
that transfers out of the EEA are adequately protected as required by applicable data protection
law. All these third-party apps that have access to your data have a GDPR compliant privacy
policy, and they will only use your data on our behalf and pursuant to our instructions.
We collect and share as little personal data as possible to function. Whenever you delete
your account, we will initiate a process that will remove your data from all these processors,
if possible. In some cases, it is physically impossible to distinctly identify specific
users when data is used collectively for research and statistical purposes, or it may be
needed for accounting purposes.
2.1. List of 3rd party service providers
We use trusted third-party companies from the USA, UK, Ireland, Romania, and other countries:
– Flipsnack has been developed and is maintained by Smartware SRL for Flipsnack LLC, which
acts as a seller. Smartware employees have access to some user data, as it is needed to
operate, maintain, and update the Flipsnack service, offer support, and run marketing
campaigns. Employees' access to user data is controlled and limited.
– In order to understand the use of our service, we need to allow site analytics tools to
access some information regarding your site usage. These tools are Google Analytics and
Hotjar. The information we collect through these third-party services includes your IP address,
your device type and Operating System, your Internet browser, your location, the pages on
our website you have visited, the actions you've performed on these pages (including recordings
of your interactions, such as movements, mouse clicks), and actions you've performed in
our online app (such as the number of flipbooks you have created, upload and download history).
– We engage advertising tools and platforms (Google Ads, Bing Ads, Facebook Ads, Capterra,
and G2Crowd) to run interest-based ads for Flipsnack or display relevant advertising to
you while using Flipsnack Service. In order to run ads, we need to allow advertisers to
methods, including Google Tag Manager. In addition, to measure the effectiveness of ad campaigns,
we allow Supermetrics to access data regarding the performance of our ad campaigns. To opt
out of targeted Facebook advertising, please visit this page. Please note, however, that
this does not opt you out of being delivered advertising. You will continue to receive
Google Advertising opt-out page.
To opt out of targeted Facebook advertising, please visit this page.
Please note, however, that this does not opt you out of being delivered advertising.
You will continue to receive generic ads.
CRM and email providers
– Our business email addresses are managed by Google, so every email that you send to any
employee will be accessed through Google Mail. We send out automated transactional emails
(emails regarding account registration and payments) through Mailgun, which has access to
the email addresses of end-users. Another CRM we use for the sales process is Hubspot.
When you fill in the trial request form or meeting request with our sales agents, we will
collect and store the information you provide in Hubspot CRM. Furthermore, we may also sync
some user data from Intercom with Hubspot for qualified sales leads. For CRM and promotional
emails, we use Intercom. In order to perform its marketing automation functions and customer
relationship management tool, Intercom has to have access to various metrics and information
regarding our users, including actions performed on our site. Intercom collects publicly
available contact and social information related to you, such as your email address, company,
job title, social network handles, and physical location, to optimize your user experience.
For more information, please visit
this page. If you would like to
opt out of having this information collected by or submitted to Intercom, please contact us.
Payment processors and reports
- We share your payment info with payment service providers (Stripe and Braintree) to process
payments, prevent, detect and investigate frauds and for dispute resolutions (chargebacks,
claims, refunds). We also use a third-party payment analytics tool (ChartMogul) to keep
track of our business growth. ChartMogul has access to orders from Stripe, but it does
not have access to credit card details.
Server storage and management
- We use Amazon Web Services (AWS) for cloud services, database backup, and storage. All
the data that Flipsnack collects directly through its service and all the content uploaded
or created by users on Flipsnack are hosted on AWS.
Other than those who act on our behalf and except as explained in this Policy, the information
you provide on Flipsnack will not be transferred to unrelated third parties unless we have
your permission to do so. In addition, we allow you to control the disclosure of your
non-public personal information to third parties for the marketing of third-party products
and services (i.e., your consent is required for disclosure).
2.2. Change of ownership or business transfers
If all or part of the company is sold, merged, or transferred to another entity, the personal
information you have provided to us may be transferred as part of that transaction.
However, we will take steps to ensure that your personal information is used in a manner
consistent with the provisions of our Policy. Additionally, you will be informed about any
business transfer in a timely manner. You will have the option to limit the amount of such
information or remove your personal data before it is transferred to another entity.
2.3. Legal entities
We must disclose information when requested, to comply with court orders, judicial or other
government subpoenas, warrants, orders, laws, regulations, or legal processes, to protect
the safety of any person, to protect the safety or integrity of the platform, including
the prevention of spam, abuse, malicious actors on our site, to explain why we have removed
content or accounts from our site, to prevent fraud, technical issues or to protect the
rights of our users.
We will retain your personal data that we collect as described in the previous sections
provide you with all the tools and options you need to access, update, manage, limit or
delete the data associated with your account.
3.1. How to access and update your personal data
All your personal account information, as well as your public profile data, can be easily
updated from Account Options
by you, directly.
You can ask us at any time whether or not we collect or process personal data about you
to find out what personal data we collect from users and site visitors, the purpose of the
collection and who else has access to your data. If you have any questions regarding this
or if you wish to make any changes to your personal data and are unable to do so directly,
for any reason, please contact us to help.
At your request, we will rectify inaccurate personal data concerning you within 30 days
of your request, but you will be asked to provide proof of identity before we do so.
3.2. Data retention & how to delete your data from Flipsnack
We will retain your personal data as long as your account is active. If you wish to delete
all of your data from Flipsnack, please follow the instructions provided in this Help Center
article: How to erase all your Flipsnack data.
You may request that we delete the personal information we have collected from you by emailing .
Please note that this request means you will have to delete your existing account and everything
else stored in your account (flipbooks). This action is irreversible. Once you delete your
Flipsnack account, we will take steps to remove your personal data from our systems and
third-party processors within 30 days from the account deletion date. However, it does not
apply to the extent needed to comply with legal or regulatory obligations to which Flipsnack
is subject (e.g., taxation purposes).
Historical non-personal information used in reports, such as aggregated information like
the number of visitors on a page, will not be affected by the deletion of an account because
it's needed for business purposes, and it does not have any impact on the privacy of an
3.3. How to opt out of email communications
You can adjust your email subscription or opt out of receiving marketing emails at any time
by logging into your account and changing your settings in the Account Options - Notifications.
We will, however, continue to send you emails with updates about significant changes that
may severely affect the way you use the platform, changes in your account status, payment
failures, and successes.
3.4. How to opt-out of personal information sharing with our partners
You can delete cookies from your computer at any time. You can set your Internet browser
so that it will not allow cookies to be stored on your device; nevertheless, it may reduce
the functionality of Flipsnack and may mean that certain features or content will not be
available to you. Further information on how to prevent cookies from being stored on your
device can be found on
under the 'manage cookies' section. Alternatively, you can access further information by
going to the help menu within your Internet browser. To opt out of being tracked by Google
Analytics on the Flipsnack website, visit
We use multiple Google products (Google Analytics, Google Suite, Google Tag Manager, Google Ads)
throughout our site and in iframe embed codes. Here is a link to Google's
where you'll also find more information on how to opt out of being tracked by Google.
3.5. How to object, restrict or withdraw consent
When you sign up with Flipsnack, you implicitly agree to our Terms of Service and Privacy
Policy, including how we collect, process, and use your personal data. If you wish to withdraw
or limit your consent at any moment after that, you can do that with future effect. If you
wish to withdraw or restrict your consent regarding the collection of any type of personal
data, please email us at
with your request, and we will get back to
you with a solution within 30 days from the date of your email or through your Account
Details page. You have the right to ask us to restrict to processing of your personal data.
In such a case, we will only process your data for certain purposes that are mandatory by
law. However, please keep in mind that certain personal data is necessary for us to be able
to manage your account, so its deletion may be conditioned by the deletion of your Flipsnack
3.6. How to download and port your files
You can request a file containing all your uploads on Flipsnack for the purpose of data
portability. You may have to wait for up to 30 days for us to honor your request. The
download file will contain all of your PDFs which are currently in our archives.
Please address your requests to
3.7. "Users-of-Users" Personal Information
Flipsnack may collect, store or process Personal Information on behalf of our Users
In the context of the General Data Protection Regulation (GDPR), Flipsnack shall be
considered as a “Processor” of such Users-of-Users Information for such purposes.
Our Users act as data “Controllers” of such Users-of-Users Information. They are responsible
for the processing to be in the sense of the EU General Data Protection Regulation (“GDPR”)
and any other applicable privacy and data protection legislation.
As a User, you are responsible for establishing an appropriate level of security for Users-of-Users
Personal Information, obtaining the proper permissions and consent, meeting the notification
obligations, and providing any requested data subject rights.
If you are a viewer, customer, or user of any of our Users and wish to make any requests
or queries about data we process on behalf of one of our Users, please contact that User(s)
(the Data Controller) directly. However, if you contact us, we will handle your request
in a timely manner after we provide notice to the particular User(s).
We will retain Users-of-Users Information for as long as the User's account is active unless
otherwise instructed by our User.
Personal Data, including personal data collected in the European Economic Area (“EEA”),
Switzerland, or the United Kingdom ("UK"), may be stored and processed by us or our affiliates,
agents, or third-party service providers elsewhere and by using the Site or disclosing such
information to us you consent to the transfer of information to the United States, where
Flipsnack has its headquarters. In order to ensure that Personal Data transferred outside
of the EEA meets the adequacy requirements, Flipsnack has implemented European Commission’s
Standard Contractual Clauses, which is incorporated into Data Processing Addendum and is
EU-U.S. and Swiss-US Privacy Shield
While Flipsnack LLC complies with the EU-US Privacy Shield Framework and the Swiss-U.S Privacy
Shield Framework and adheres to Privacy Shield Principles regarding the collection, use,
sharing, and retention of personal data from the European Union, the UK, or Switzerland
(as applicable), it is not currently relying on this these frameworks for the transfer
of personal data.
If you have a Privacy Shield-related complaint, please contact us.
As part of our participation in Privacy Shield, if you have a dispute with us about our
adherence to the Principles, we will seek to resolve it through our internal complaint
resolution process, alternatively through the EU Data Protection Authority or Swiss Data
Protection Authority as an independent dispute resolution mechanism, and under certain
conditions, more fully described on the Privacy Shield
website, you may be entitled to invoke binding arbitration when other dispute
resolution procedures have been exhausted
Privacy Shield participants are subject to the investigatory and enforcement powers of the
US Federal Trade Commission and other authorized statutory bodies. Under certain circumstances,
participants may be liable for the transfer of personal data from the EU to third parties
outside the EU. Learn more about the EU-US Privacy Shield
If you have questions or if you need assistance regarding any information listed in this
or write to us via mail:
2250 Butterfield Dr., Suite 240
Troy, Michigan, 48084.
If you are located in the European Union, you can confidently contact our appointed representative:
SC SMARTWARE SRL, with registered address at Saldabagiu de Munte, str. Petofi Sandor,
nr. 345, Comuna Paleu, jud. Bihor, 417167, Romania, or by email at
this email address,
or you can raise a concern with your local supervisory authority.
Our local representative in the United Kingdom is CREATIVEEDGE LTD with registered address
at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom and can be contacted at
this email address
This section applies only if you are a California Resident. As a California Resident,
you have additional rights under the California Consumer Protection Act (CCPA).
6.1. Categories of personal information.
and other related information such as the source of the information and the purpose of
the collection, for more information, please see the section 1 -
What information we collect and why.
6.2. Sharing your information.
Flipsnack does not sell your personal information pursuant to CCPA.
We do share your information with third-parties as described in the section 2-
Who gets access to your data and why.
6.3. Your rights.
You have certain rights under the CCPA regarding the personal information we collect or
maintain about you, such as the right to deletion and the right to request access. For
more information on how to exercise your rights, please visit the
How to manage your data on Flipsnack.
Please be advised that you will not be discriminated against for exercising any of your
privacy rights under CCPA.
However, in order to protect your personal information, we may authenticate your request
using the email address associated with your Flipsnack account.
Furthermore, it is possible to designated an authorised agent, however, we might require
a written permission from you to make request on your behalf.
rights under the CCPA, please contact us at this email address.
Personal information (as the term is defined in the Personal Information Protection and
Electronic Documents Act of Canada) ("PIPEDA")) will be collected, stored, used and/or
processed by Flipsnack in compliance with Flipsnack's obligations under PIPEDA.
We may, on occasion, update our Policy. If we make any significant material changes to our
Policy, we will post a notice about the change at a prominent location on our site and/
or email to the email address associated with your account. We encourage you to periodically
review our site and this Policy for any changes. By continuing to access and use our service
after you have received notification about these changes and after they become effective,
support or by mail to Flipsnack LLC, 2250 Butterfield Dr., Suite 240, Troy, Michigan, 48084,
We use essential cookies to make our site work for you. These allow you to navigate and operate on our website.
We use performance cookies to understand how you interact with our site.They help us understand what content is most valued and how visitors move around the site, helping us improve the service we offer you.
We use marketing cookies to deliver ads we think you'll like.They allow us to measure the effectiveness of the ads that are relevant for you.