Published on November 21, 2015
For more classes visit www.indigohelp.com Human Service Manager Exercise Paper ‘Reinforce, Refer, Release’: Review Chapters 10, 11, and 12. Many of the communication and interviewing skills that we have been studying for clients are applicable for Human Service Managers. Clinicians have to determine when clients might need further treatment and support, when they may need an outside referral for other expertise to achieve the treatment goals, or when they have reached the end of their relationship with a clinician. Similarly, human service staff sometimes need help from a human service manager to continue to grow and have their skills reinforced, they may need outside referrals to address areas of concern or for professional development, or situations may arise that require the staff member to resign or be released/terminated. Consider how this ‘client based’ information may have relevance to working as a human service manager with staff who may have interpersonal and work related issues that a manager might have to address.