Published on June 25, 2014
t i m Tahir Atasay I Am Accountable For Delivering best in class operations support for the consumer CRM platform as service manager. I Am Empowered To Make Decisions In my responsibility as service manager for the consumer CRM platform. I Am Focused on My Priorities System availability CRM: 99,85% Define and implement service management and operational best practices in alignment with GIT Service Management, which will become future GIT standards. Focus areas are Service Definition and Service Reporting Improve CRM service availability: implement proactive monitoring of services lead root cause analysis and actively drive the implementation of identified improvements Install problem management to identify potential problem and improvement areas with the target to reduce the overall ticket volume by 15% for current scope with baseline Q1 2014 in Q4 2014 Install proper support processes for CRM within the new DC, with focus on change management and communication. I Will Live The Mindsets (GIT / Personal) Think Customer / Consumer Speed, Efficiency & Simplicity WOW IT Product (Quality) One team: collaboration, x-functional, trust Can Do. Play to Win. Risk taking. Entrepreneurial. Keep Calm and Carry On Continuous improvement. How can I do it better?