Explore Flipsnack. Transform boring PDFs into engaging digital flipbooks. Share, engage, and track performance in the same platform.
From magazines to catalogs or private internal documents, you can make any page-flip publication look stunning with Flipsnack.
Check out examples from our customers. Digital magazines, zines, ebooks, booklets, flyers & more.
Pre-made templates to create stunning publications in minutes
Here are eight reasons why you should consider choosing interactive, digital flipbooks instead of boring and static PDFs. Check them out!
Day 1 Negotiating, Selecting and Managing Your Vendors Preparing scopes of work Preparing specifications Tenders: how to elicit the best from the market Establishing selection criteria Evaluating tenders: what you must be aware of before signing the agreement Key Aspects that Should be Covered in an SLA Overall understanding of what an SLA is and when it should be used Clearly define objectives and expectations from the SLA Outlining key aspects in the SL Agreement Other matters that should be considered include disaster recovery planning, security of data, proposed frequency of meetings Keys to Drafting Effective SLAs Essential clauses to be aware of in SLAs Understanding the need for a clear description of the terms, responsibility and role of the parties involved in an SL agreement Avoiding common drafting errors when developing your SLA Building a Sound “Partnership” - An Overview Building an SLA as a partnership agreement and pitfalls to avoid Establishing the scope of work Managing stakeholder expectations and aligning your SLA to business objectives Understanding and managing expectations from the outset Taking a strategic approach and developing SLAs that meet business needs Building a SLA: Legal Risks and challenges PROGRAM SCHEDULE Day 1-2 8.30am Registration 9.00am Training Starts 10.30pm Coffee Break (20 Minutes) 1.00pm Lunch Break (One Hour) 3.30pm Coffee Break (20 Minutes) 5.00pm Training End Day 2 Drafting and Managing Service Level Agreements Effectively Setting the perimeter of your SLA Understanding the legal structure of SLAs Good, bad and ugly Knowing the elements of the SLA before you begin Creating the content of the SLA Examining key terms to be included in a service level agreement Applying the role of SLAs to tenders, proposals and contracts Including Key Performance Indicators (KPIs) to measure performance Understanding your rights to terminate a SLA Applying the contractual processes for termination Managing Service Level Agreements to Mitigate Risks Risk management to mitigate outsourcing risks through collaboration Communication management to set up teams and communication channels to build structural alignment Contract management to create flexibility Service level management to assure on-going engagement evaluation such as effectiveness and cost efficiency Change management to bring cultural alignment, address employee resistance and facilitate participation Review, Renew and Exit the Service Level Agreements (SLAs) Successfully Conducting annual/regular reviews and obtaining feedback Considering new requirements arising from review Assessing future options following review Include clauses on dispute procedures Responsibilities and line of reporting Escalation procedures Review available remedies for failure to meet service levels Transition plan upon exit Clarification of ownership Specification of when compensation should be paid and at what level – minimising losses Dispute Resolution Mechanisms Structuring a dispute resolution clause Using dispute escalation procedures Identifying key dispute resolution milestones Strategies in mediation The advantages and burden of litigation SERVICE LEVEL AGREEMENT Successfully Negotiating, Drafting & Managing SLA 25-26 August 2014 The Gardens Hotel Midvalley KL t 60 88 731410/03-22831907 f 60 8 8 7 3157 3 /0322831906 w w w w . c f r o n t ier.com
The cookies we use on Flipsnack's website help us provide a better experience for you, track how our website is used, and show you relevant advertising. If you want to learn more about the cookies we're using, make sure to check our Cookie policy
We use essential cookies to make our site work for you. These allow you to navigate and operate on our website.
We use performance cookies to understand how you interact with our site.They help us understand what content is most valued and how visitors move around the site, helping us improve the service we offer you.
We use marketing cookies to deliver ads we think you'll like.They allow us to measure the effectiveness of the ads that are relevant for you.