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Business Credit Journal January/ February 2015 7931 NE Halsey, Suite 103 Portland, Oregon 97213Tel 503.257.0802Fax 503.257.0247www.nacmoregon.org Page 2 November 16-18, 2014, over 160 International Credit and Trade Services professionals from ve countries gathered in Ft. Lauderdale, Florida, for ICTF’s Annual Global Trade Symposium. Sunday featured golng at Jacaranda Golf Club and a welcome reception. Networking started early to give a warm welcome to the 50 plus rst-time attendees. Monday started bright and early with a brief update on the state of the Association (754 members in 4 short years) and the introduction of new Board and Advisory Council Members. The keynote address was delivered by Dr. Zachary Karabell, head of global strategy at Envestnet and president of River Twice Capital Advisors. Dr. Karabell traced the history of various economic indicators and the huge impact they have on market analysis and movements. GDP, CPI, ination indicators and various employment numbers were developed over 50 years ago and were based on a primarily manufacturing economy. Although consistency comparisons are somewhat helpful, the U.S. economy has changed drastically and many of these indicators are not suited to our primarily service-based economy. Dr. Karabell emphasized that is very important to “get behind the numbers,” to drill down for a better reading of the U.S. and other economies. After an enthusiastic networking session Richard Clark, director corporate credit, Parker-Hannin, and Dan Joseph, founder of The China Learning Curve, presented the "China Challenge." China is continually emerging with successes and failures. More and more international companies are sourcing from, selling to, manufacturing, and selling within China. One continuing challenge is removing prots from China. This has improved somewhat but is still a concern. Dan indicated that it is critical to recognize and understand differences in culture, economic structure, business environment, management style, and business strategy. China is a hierarchical culture which inuences all levels of business and society. The same word is used in China for “change” and “problem.” Leadership is authoritarian, rule of law is weak, and there is a static world view. Cross-border challenges are improving but still need to be considered. Bank drafts, and the new E-Drafts are growing in use. The offshore RMB market is growing. Hong Kong is still the center but exchanges in Singapore, Taiwan, and London are growing. Michelle Baker-Crail, director of credit and accounts receivable, and Ian Thompson, manager of credit and accounts receivable, McGraw Hill Financial, presented "Outsourcing Global Credit" and "A/R Functions Know-How and Best Practices." McGraw Hill started their outsourcing journey in 2011 with a goal of saving $100 million in operating costs. This journey had seven distinct stages including: RFB, Decision/Contract Signing, Solution Identication, Training, Production Under Supervision, Independent Supervision, and Maintenance. One huge challenge was to motivate existing employees to willingly and cheerfully train their replacements. Training was done both in the U.S. and overseas. This allowed interested existing employees to take advantage of overseas travel and experience. There had to be close cooperation between “exiting team members” who were loosing their jobs and “retained team members” who would remain and be the contact/auditors with the new provider. Recommended key questions to ask before outsourcing were: What should be outsourced and what should be kept? Who will manage the outsourced processes? What are key requirements for outsourced personnel? How to integrate the process with business units, prescriptive vs innovative styles, and retention of outsourced staff? Additional benets included greater coordination and interaction with business units, improved reporting and analytics, benchmarking, complete documentation, new tools, and streamlined processes. Next month I’ll share the balance of the Symposium. International Corner Alice Knight is former Vice President of Finance & Administration for Paper Products Marketing, Inc. Ms. Knight has more than 48 years of experience in International Finance and was an active member of NACM before her retirement. She currently serves on the Board of ICTF and as Co-chair, Panel Member, and Presenter at Annual Global Conferences, and as President of ICTF Forest Products Group.
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