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Availability of this report in other formats CORPORATE SNAPSHOT 02 About this report 02 Chairman’s review 04 CEO’s review 06 Our profile 10 Who we are 10 Our purpose 10 Our network 10 Our vision 13 Our values 13 Our customers and other stakeholders 14 Key material issues 16 Our place in the electricity supply chain 16 How the price stacks up 17 Our board 18 Our executive team 19 Corporate performance 22 OPERATIONAL PERFORMANCE 26 Putting safety first 26 Workforce safety and health 26 Winter safety campaign 27 Summer safety campaign 27 Customer focus 28 Complaints 29 Responding to emergencies 29 State Underground Power Project 30 Mid West Energy Project (Southern Section) 30 Managing the network 32 Safety 32 Reliability 32 Capacity 33 Investing in the network 34 People and culture 36 Organisational health ( Pulse ) 36 Employee statistics 38 Employee reward and recognition 39 Community and environment 40 Community engagement 40 Investing in our community 40 Environmental management 41 Key environmental challenges 42 Climate change 42 Environmental performance data 43 Regulation and compliance 44 Access Arrangement revisions process 44 Compliance report results 45 Future planning 46 Sustainability – renewable energy 46 Perth Solar City 47 Edge-of-grid communities 49 Future Energy Alliance 49 GOVERNANCE & 50 FINANCIAL REPORTS Directors’ report 52 Corporate governance statement 65 Financial statements 78 GRI content index 123 WESTERN POWER ANNUAL REPORT 2012 GOVERNANCE & FINANCIAL REPORTS 2012 CONTENTS 1 WESTERN POWER ANNUAL REPORT 2012
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