Explore Flipsnack. Transform boring PDFs into engaging digital flipbooks. Share, engage, and track performance in the same platform.
From magazines to catalogs or private internal documents, you can make any page-flip publication look stunning with Flipsnack.
Check out examples from our customers. Digital magazines, zines, ebooks, booklets, flyers & more.
Pre-made templates to create stunning publications in minutes
Here are eight reasons why you should consider choosing interactive, digital flipbooks instead of boring and static PDFs. Check them out!
Executive Brief inTRoDuCTion The telecommunications industry is characterized by high churn, minimal differentiation, complex billing and high customer care costs. On average, leading mobile and cable operators are adding 150,000 or more subscribers on a monthly basis, and churn rates can range from 10 to 20 percent annually. In the US market, specifically, long-term contracts minimize attrition with new mobile subscribers; however, cable operators can lose upwards of 25 percent of new subscribers in the first six months. Successful customer relationship strategies start with the first 90 days of a new subscriber coming aboard, as this is when service providers have the best opportunity to not only turn new customers into brand advocates, but also upsell them on value-added products and services. To remain competitive, service providers seek to ensure customers quickly value the service they receive so that they will subscribe to additional services over time and stay with them for the long term. Unfortunately, for the telecommunications industry, the first 90 days are also commonly the most costly from a care perspective, as this is the time when the greatest volume of contact center inquiries are received, and usually related to billing. A midsized provider, for example, can receive 150,000 support calls per month, while a large provider receives upwards of 750,000. With an average handle time of more than eight minutes, new customer support calls range in cost from five to eight dollars per issue. That translates into significant customer care expense, not to mention, limits service providers’ ability to expand the relationship within the first 90 days. During the first 90 days, new customers need to be reassured at every touch point that they made a good choice, starting with the welcome experience, continuing with the delivery of their first bill, and once they become active, in the context of their usage patterns. If new customers are engaged in a manner that is informative and relevant, the likelihood of gaining their trust and increasing levels of brand engagement, and hence loyalty, is high. ConTExTuAlizED CusTomER EngAgEmEnT wiTh smARTviDEo With use of SmartVideo at every customer touch point, new value opportunities exist to enhance service providers’ “first 90 day” initiatives: 2 The first 90 days of a new subscriber coming aboard is when successful customer relationship strategies start, yet are also commonly the most costly from a care perspective. ThE TElECommuniCATions inDusTRy By ThE numBERs: •Morethan150,000newsubscriberspermonth •10-20%annualchurnrates •Upto750,000supportcallspermonth •8 minutessupportcallAHT •$5-$8pernewsubscribersupportissue •Customercarecostcontainment •ARPU(averagerevenueperuser)growth •Proactivechurnreduction •IncreasedNetPromoterScore •Increaseddifferentiationandcompetitiveness
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