Hass and Associates Accounting Tax News and Tips If you have experienced long hold times and inefficient service from the IRS, please know that you aren’t alone. Even professionals have sat on hold for lengthy periods. Just a few years ago, tax experts could usually count on speaking with a human almost immediately after dialing the agency. That’s no longer the case. IRS customer service personnel are not happy with the situation either. Budget cuts have led to staffing limitation, and existing workers are feeling the impact. The situation not only creates stress for IRS employees, but also for taxpayers who must tolerate what feels like an endless wait to get a resolution of their tax problems.