Customer care to the next level

You are important for us, and your satisfaction is our top priority! We strive to have the best Customer Care team ready to answer your questions and to guide you when you are using Flipsnack.

Customer care to the next level

Talk to real humans and get answers quickly

Chat with our agents

We are here for you, anytime between 6 am - 11 pm GMT, Monday to Friday.

Less than 2 minutes reply time

Our current reply time is 1 minute and 30 seconds and we strive to improve it further.

90%+ satisfaction rating

That’s a high rating for a chat experience that our customers appreciate.

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Paul was just so patient and helpful, explaining over and over again until I understood and offered so much information. I am very grateful, and it makes me happy that I chose Flipsnack. Many thanks again.

Miklas M.
Los Angeles, CA, USA

Choose how you want to contact us

Live Chat

Live Chat

Our recommended way for getting in touch with us and getting answers almost instantly

Email

Email

We will reply within 1-2 business days if you reach out to us by email

If you prefer to talk to us via a phone call about non-technical issues, please call (001) 650-741-1328 on weekdays, between 3 pm - 11 pm.

Phone

If you prefer to talk to us via a phone call about non-technical issues, please call (001) 650-741-1328 on weekdays, between 3 pm - 11 pm.

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Fantastic, top-notch customer service! I am purchasing a Flipsnack plan in part because of George's professionalism and willingness to help me out.

Joe V.
Ephrata, PA, USA

Over 5 million people use Flipsnack and we’re here for all of you!

Offering the best customer experience since 2011